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Understanding Workplace Narcissism

Unit 1
What is Narcissism?
Defining NarcissismSymptoms and Diagnosis of NarcissismDifferent Levels of Narcissism
Unit 3 • Chapter 2

Effective Communication Techniques

Video Summary

Effective communication involves clearly and concisely conveying information while ensuring it's understood by the recipient. Key techniques include active listening, where you fully concentrate on the speaker and provide feedback; clear and concise language, avoiding jargon and ambiguity; nonverbal communication, using body language to reinforce your message; and choosing the appropriate communication channel for your audience and message. Empathy and understanding the audience's perspective are vital for tailoring your message effectively. Building rapport and trust is crucial for successful communication, while providing opportunities for feedback and clarifying misunderstandings ensures a two-way exchange of information. Effective communicators are also adaptable, adjusting their style to suit different situations and individuals. Regularly reflecting on your communication style and seeking feedback are integral to continuous improvement.

Knowledge Check

Which of the following is NOT a key element of effective communication?

What is the purpose of providing feedback in a communication exchange?

Why is choosing the right communication channel important?